I aim to reply to emails within 2-3 days, but during busy periods it may take up to a week. If you've not heard a reply from me within two weeks, feel free to email again or contact me through social media! Please keep in mind I only respond to emails within regular working hours UK time

Restocking varies hugely from product to product and is influenced largely by if the design was popular and if I personally like it! If you're wanting an item that has gone out of stock, feel free to reach out. I may be able to do you a one off if the product is made in house and I wasn't considering a full restock. Manufactured items will be restocked every few months. Ceramic items are individually hand made, so the exact same item may not be restocked, but if you're looking for something similar, I take ceramics commissions!

Yes, I do take commissions! For illustration based commissions: I provide a wide range of services from one off illustrations, profile pictures, sketches, character design sheets, album covers and merch designs. I can also create simple PNGTuber sprites, emotes and twitch layouts. The price range is quite varied depending on the project, so feel free to get in touch with me through the contact page or send me a dm via social media! For ceramics based commissions: If you're looking for something similar to what I've made before, reach out and we can discuss a price. If you're looking for a completely unique item, or large modifications, I am very happy to discuss options. I may deny a ceramics commission if I feel I'm not the right artist for you. Custom ceramic pieces can take 2-3 months to make before shipping to account for drying times. If you're looking to work on a larger scale project with me, such as a comic or something similar, do get in touch! I'm very excited to look at any project proposals.

Currently, I don't ship to the EU or Northern Ireland due to the new restrictions put in place. I will hopefuly be able to return to shipping to the EU once clearer guidelines or exemptions for small businesses are released. I apologise for this inconvenience!

2-5 days from order date is my typical turnaround! I pack as orders come in, and ship items out all throughout the week. Any shipping delayed will be communicated on my social media.

Please allow 2-3 weeks for mainland UK delivery. Please allow 4-12 weeks for international delivery. Mainland UK delivery typically will only take 1-2 weeks, but there has been previous Royal Mail delays that have extended that window. International delivery is a much longer process, but typically arrives within 1-2 months. All orders are shipped through Royal Mail. Any delays that I am aware of, I will communicate via my social media. Please allow for extended time around busy periods such as the holidays. If your order has not arrived with those time frames, please let me know via the contact form in the contact section with your order number.

If your order has not arrived within the expected timeframes outlined in the previous FAQ, then please get in touch via the contact form on the contact section of the website with your order number.

Please be aware some countries will charge customs and tax fees to imported goods. If you are ordering from outside the UK, then please be aware you may be charged some additional fees. I am not responsible for these fees.

Please contact me via the contact form on the contact page if you have recieved a damaged package! This is very rare and I'll discuss with you a replacement or refund depending on stock availability. Please include your order number so we can figure it out <3

If you've recieved the wrong item, or no item at all, please contact me via the contact form on the contact page with your order number so we can sort it out! If you've recieved everything you ordered but with some additional items, do not fear! I occasionally will include some small extras <3 If you've recieved a completely different order, do get in touch! You can keep the incorrect order as a little gift for my mistake, but I'll ensure you'll recieve the correct items.